Sr. DevOps Engineer

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model.

About the role

This position designs, develops, tests, and maintains infrastructure as code, CI/CD patterns, configuration management, and containerized product applications, providing technical leadership and hands-on support for internal systems.

Responsibilities

• Design, develop, document, test, and debug new and existing configuration management patterns and infrastructure as code.
• Design, create, and maintain comprehensive policies and technical documentation of best practices for all implemented system configurations ensuring efficient planning and execution.
• Perform requirements analysis and design a model for infrastructure and application flow.
• Conduct design meetings and analyze user needs to determine technical requirements.
• Write technical specifications based on conceptual design and business requirements.
• Identify and evaluate new technologies for implementation.
• Recommend and implement changes to existing hardware and operating system infrastructure including patches, users, file systems, and kernel parameters.
• Seek out and implement new technologies to continually simplify the environment while improving security and performance.
• Analyze results, failures, and bugs to determine the causes of errors and tune the automation pipeline to fix problems and achieve the desired outcome.
• Diagnose and resolve hardware-related server problems (failed disks, network cards, CPU, memory, etc.) and act as an escalation point to troubleshoot hardware and operating system problems, suggesting possible performance tuning.
• Consult with end users to prototype, refine, test, and debug programs to meet needs.
• Proactively monitor the health of the environment, act on fixing any issues, and improve performance.
• Coach and mentor staff on team policies, procedures, use cases, and best practices.
• Support and maintain products and add new features.
• Participate in and follow change management processes for change implementation.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

For Kubernetes Focus Only

• Design and implement a container orchestration platform in a hybrid cloud environment.
• Ensure that the container orchestration platform is regularly maintained and released to production without downtime.

For Cloud Focus Only

• Lead infrastructure-as-code projects, designing APIs and building tools to be used by engineering teams for reliable and repeatable cloud deployments.
• Implement abstractions to simplify the complexities of cloud providers (AWS), open-source technologies (Kubernetes), and internal EWS infrastructure.
• Obsess about the usability of the systems you build, allowing engineers to have an intuitive and predictable experience working with infrastructure at scale.
• Troubleshoot complex infrastructure problems, often spanning multiple layers of the stack and requiring collaboration with multiple teams.
• Design cloud infrastructure for robustness, security, and observability.
• Expertise in infrastructure-as-code tools such as Terraform, Ansible, and continuous deployment pipelines.
• Expertise in AWS foundations including compute, networking, storage, observability, and security.
• Experience in automating AWS services using Terraform and Ansible.
• Experience in highly scalable distributed datacenter or cloud computer systems (AWS, Azure, VM).
• Strong knowledge of AWS services (EC2, IAM, ELB, Route53, S3, Lambda, Cloud Formation, DynamoDB).
• Experience architecting Kubernetes-based systems.
• Container orchestration - Kubernetes, TKGi, EKS, ECS.
• Proficient with using and debugging networks, DNS, HTTP, TLS, load-balancing, build systems, Linux, and Docker.
• Experience in building CI/CD pipelines.
• Experience building and scaling workflow pipelines.
• Experience in data center operations, monitoring, alerting, and notifications.

Requirements

• Bachelor’s Degree in Computer Science or equivalent certifications.
• Minimum of 5 years of related experience.
• Demonstrated prior DevOps, software engineering, or related experience.
• Ability to work on multiple projects and general understanding of software environments and network topologies.
• Able to facilitate technical design sessions.
• Minimum of 3 years of experience in modern application design patterns.
• Solid understanding of an iterative software development process.
• Ability to use Linux administration command line programs and create/edit scripts.
• Knowledge of one or more of the tools – Chef, Ansible, Puppet.
• Knowledge of one or more of the tools – IAC, Containerization, and orchestration (Terraform, Docker & Kubernetes).
• Experienced with security and encryption protocols.
• Knowledge of one of the cloud infrastructure providers – AWS, GCP, and Azure.
• Must be able to work different schedules as part of an on-call rotation.
• Background and drug screen.

Preferred Qualifications

• Certification in Terraform, AWS, and Kubernetes.
• AWS, Azure (and/or other cloud-based) certification(s) strongly preferred.

Physical Requirements

• Working conditions consist of a normal office environment.
• Work is primarily sedentary and requires extensive use of a computer, involving sitting for periods of approximately four hours.
• Work may require occasional standing, walking, kneeling, and reaching.
• Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.
• Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.
• Requires the ability to communicate with internal and/or external customers.
• Must be able to perform essential functions and physical requirements of the position with or without reasonable accommodation.

Pay

The base pay scale for this position in San Francisco, CA is $128,000 - $156,000 per year. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer.

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans, as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health, and dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning – provides support through your parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.