Sr. Dealer Experience Specialist

About the role

As a Senior Dealer Experience Specialist, you’ll be the vital link connecting PACCAR dealers, suppliers, and technical support teams. This is your chance to work in a variety of applications, grow your truck expertise, and build a powerful network – all while ensuring critical orders flow seamlessly. If you have a high attention to detail and love making an impact, this role is your opportunity to shine!

Responsibilities

• Advise customers concerning order status, changes, shipping information, product availability, product programs and pricing policies
• Process orders related to product marketing quotes, initial stocking orders and technical research inquiries, ensuring accuracy and compliance with audit policies
• Conduct truck analysis to validate the accuracy of customer requests
• Act as liaison between truck factories, dealers and technical research teams to verify part information ordered is correct for the application of the truck
• Resolve issues pertaining to shipments, expediting and special-order handling
• Access multiple applications to ensure truck compliance with various government regulations
• Work closely with Product Marketing to understand key marketing objectives, supplier relationships and crucial policies related to specific targeted product lines
• Crosstrain in all areas of the Dealer Experience department
• Participate in department initiatives and projects using Six Sigma methodology

Qualifications

• Bachelor’s degree desired
• One year of related industry experience required, dealer/customer facing responsibilities preferred
• Excellent communication skills both verbal and written
• Ability to work in a demanding and fast paced customer-oriented environment
• Positive attitude towards service while managing difficult situations
• Strong PC skills, including Word, Excel, as well as typing skills
• Excellent multi-tasker, problem solver, and highly attentive to details
• Ability to think outside of the box and make decisions in ambiguous situations
• Demonstrated ability to follow up on tasks until they are brought to closure
• French or Spanish language a plus

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Holiday gift

Pay

The salary range for this position is $70,500 - $96,690 annually.