Sr Data Analyst

Responsibilities

• Account management for 4-8 Enterprise clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts, and running all customer touchpoint meetings
• Presenting digital experience performance strategies, vision, and findings to varied audiences from developers to executives, aligning technical solutions with business goals
• Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
• Creating detailed analysis for your clients by finding answers from the Digital Experience and Business Analytics data through reporting, dashboarding, or technology expertise
• Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues, particularly in providing feedback to product teams to influence roadmap decisions

Requirements

• Bachelor’s degree in Marketing, Statistics, Mathematics, Economics, or other quantitative disciplines is required.
• 3-5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
• Experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic
• Experience in data-driven analysis - excellent at working with, understanding, and analyzing data
• Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud
• Proficient with querying languages (GraphQL, SPARQL, MQL, SQL, SPL) and analysis tools (Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R)
• Stellar conceptualization and communication skills with a demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
• Operates with a customer-first focus
• Proven ability to work under pressure and to handle multiple conflicting priorities
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades
• Excellent organizational, problem-solving, and analytical skills with a keen attention to detail
• Experience applying AI tools to streamline workflows, enhance decision-making, or solve business challenges

Qualifications

Compensation And Rewards: The targeted base pay range for this role is $86K to $107K (Canadian). When determining your salary, we consider your skills, experience, education, work location and internal equity.

Benefits

Strategic clients may require intermittent travel as well.

Schedule

All team members are expected to travel at least 1 time per year for annual team meetings.

Skills

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

An environment that fosters innovation, enables creative collaboration, and allows you to grow.

A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.

A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.