Sr. CX Designer, AI & Digital Experiences

Responsibilities

• Design and prototype AI-powered customer experience touchpoints
• Identify opportunities to integrate AI into key customer journey moments
• Collaborate across teams to create intuitive, customer-centered experience concepts
• Map and analyze the complete customer journey to identify gaps
• Create cohesive digital experiences for easier customer navigation
• Create self-service experiences that align with product-led growth initiatives
• Develop high-quality CX design artifacts to guide cross-functional teams

Qualifications

• 5-7+ years in customer experience design or a related field within SaaS or digital consulting
• Strong command of design thinking methodologies like journey mapping and service blueprinting
• Hands-on experience with AI-powered design, including chatbots and self-service interactions
• Familiarity with AI tools and platforms used in design and strategy
• Familiarity with product-led growth and self-service customer journeys
• Strong visual communication abilities with practical prototyping skills
• Proven track record of connecting design work to measurable business outcomes

Benefits

• Work within a diverse and evolving portfolio of products
• Engage in a holistic approach to customer experience across multiple touchpoints
• Opportunity to shape AI-powered digital experiences
• Collaborative environment with cross-functional teams
• Focus on measurable impact and improving customer satisfaction