Sr Customer Training Professional

Responsibilities

• Develop and implement comprehensive customer training programs tailored to the needs of diverse customer groups.
• Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials and resources.
• Deliver training sessions through various modalities including in-person, virtual, and e-learning platforms to ensure accessibility and effectiveness.
• Evaluate the effectiveness of training initiatives through feedback and performance metrics, continuously improving content and delivery methods.
• Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.

Requirements

• 5+ years of experience in customer training or related roles with a proven ability to design and deliver effective training programs.
• Minimum of 2 years of experience with instructional design principles and adult learning methodologies to create engaging and impactful training content.
• Minimum of 2 years of more experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms to facilitate diverse training delivery.
• Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements.

Qualifications

• Bachelor’s degree in Engineering, or a related field.
• Experience in managing training programs within a global organization and working with cross-functional teams.
• Strong project management skills with the ability to handle multiple initiatives simultaneously.
• Passion for customer success and a customer-centric mindset.
• Ability to mentor and lead training professionals and foster a culture of continuous learning.
• Familiarity with Honeywell Building Automation products or similar technology solutions is highly desirable.

Benefits

• Competitive salary range of $48,400.00 - $60,500.00.
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance.
• Parental Leave, Paid Time Off (vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.