Sr. Customer Technical Architect

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

What You'll Do

Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.

Requirements

• 3-8+ years experience required in a similar technical role
• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing
• Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
• Virtualization (VMWare, Hyper-V, Xen Server, etc…)
• Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
• LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
• WMI, PerfMon, JDBC, SNMP, SMTP, JMX
• Webservers (IIS, Apache, Tomcat, etc…)
• Active Directory
• Database (SQL, MySQL, Postgress, etc…)
• Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc…)
• Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
• Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
• Willingness to travel to deliver onsite training/evangelism

Qualifications

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Pay

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.

Benefits

Our goal is to ensure an accessible and inclusive experience for every candidate.

Schedule

At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.

Application Instructions

Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.

Work Authorization

We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.