Sr. Customer Technical Architect

About the role

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

Responsibilities

• Act as the primary technical point of contact for customers, building strong relationships.
• Understand customer needs and translate them into technical requirements.
• Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
• Create and maintain architectural documentation and guidelines for scalable and robust technical solutions that meet customer requirements.
• Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
• Conduct Proof of Concept (POC) tests and evaluations of new features released by Product Development Engineering (PDE).
• Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
• Conduct Best Practices training sessions and workshops to empower customer teams with the necessary skills.
• Gather feedback from customers to inform and influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
• Conduct product demonstrations and technical presentations to showcase solutions.

Requirements

• 3-8+ years experience required in a similar technical role.
• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing.
• Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
• Experience with Virtualization (VMWare, Hyper-V, Xen Server, etc…).
• Experience with Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…).
• Experience with LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…).
• Experience with WMI, PerfMon, JDBC, SNMP, SMTP, JMX.
• Experience with Webservers (IIS, Apache, Tomcat, etc…).
• Experience with Active Directory.
• Experience with Database (SQL, MySQL, Postgress, etc…).
• Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc…).
• Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
• Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
• Willingness to travel to deliver onsite training/evangelism.