Sr Customer Success Manager - Veza

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 7 years of related work experience; OR equivalent work experience
• Creativity with comfort running projects independently
• Improve complex issues through analysis and resolution
• Succeed in working collaboratively

Requirements

• ServiceNow certifications FD21

Skills

• Leverage existing Success Plays to assist customers
• Create new use case/success stories
• Guide other ServiceNow teams to address customer issues
• Oversee projects identified by leaders
• Escalated clients are resolved quickly, using resources from across the company ecosystem

Pay

For positions in this location, we offer a base pay of $102,300 - $179,000, plus equity (when applicable), variable/incentive compensation and benefits.

Schedule

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP, matching donations
• A flexible time away plan and family leave programs