Sr Customer Success Manager - Tech Partnerships

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust.

About the role

This is a hybrid, 2 days a week in-office position in New York City. As the primary post-sale relationship owner for a portfolio of high-value technology platform partners, you will drive product adoption, renewals, and net revenue retention.

Responsibilities

• Develop and execute joint success plans with each partner, aligning LiveRamp capabilities to their product, go-to-market, and customer objectives over 6, 12, and 18 months.
• Lead strategic business reviews and executive check-ins, translating platform performance, usage trends, and measurement results into clear recommendations and roadmaps.
• Orchestrate cross-functional resources (Product, Solutions, Support, Legal, and Commercial) to remove blockers, accelerate integrations, and ensure timely delivery of partner commitments.
• Proactively analyze account health using quantitative and qualitative signals to identify risk, expansion, and innovation opportunities across LiveRamp’s suite of solutions.
• Advise partners on best practices for data collaboration, addressability, and privacy-safe activation, positioning LiveRamp as a trusted strategic advisor in their ecosystem strategy.
• Manage and forecast account-level renewal and growth motions, including structuring upsell and cross-sell opportunities in partnership with Sales.
• Represent partner needs and market feedback back into LiveRamp, influencing product roadmap priorities, feature discovery, and enablement content.
• Document key activities, decisions, and outcomes in internal systems, ensuring accurate visibility into engagement status, risks, and next steps.
• Contribute to the continual improvement of Customer Success playbooks, tooling, and processes specific to technology and platform partners.

Team Responsibilities

• Support and grow relationships with some of LiveRamp’s most strategic technology partners, including adtech, martech, cloud, and data platforms.
• Drive complex, multi-party data collaboration initiatives that rely on deep understanding of identity, privacy, and addressability across channels and environments.
• Collaborate closely with Alliances, Product, and Solutions to design and operationalize new partner use cases, integrations, and joint offerings.
• Build and scale repeatable engagement models, health frameworks, and success metrics tailored to technology partners and platform businesses.
• Triage and resolve escalated technical and business issues for your accounts, coordinating with Support and Engineering to keep partners informed and on track.
• Share learnings, playbooks, and market insights across the broader Customer Success and Alliances teams to elevate how LiveRamp partners with technology platforms globally.

Requirements

• 5+ years of client-facing experience in Customer Success, Account Management, Partner Management, or a similar role within SaaS, adtech, martech, or data/analytics.
• Proven track record managing a book of complex, strategic accounts or partners with measurable impact on retention, expansion, and customer satisfaction.
• Strong understanding of digital advertising or marketing technology ecosystems (e.g., DSPs, SSPs, CDPs, clean rooms, cloud data warehouses, or measurement platforms).
• Experience working with technical stakeholders and products, including comfort discussing APIs, integrations, data flows, and platform configuration at a high level.
• Demonstrated ability to build trusted relationships with senior stakeholders, influence without direct authority, and lead cross-functional initiatives to completion.
• Exceptional communication skills, including the ability to synthesize complex topics into clear narratives and presentations tailored to different audiences.
• Highly organized and comfortable managing multiple projects, timelines, and stakeholders simultaneously in a fast-paced, evolving environment.
• Data-driven mindset with experience using dashboards, usage metrics, and performance data to tell stories and inform decisions.
• Bachelor’s degree or equivalent practical experience.

Preferred Skills

• Experience working directly with technology partnerships, ecosystems, or strategic alliances in a B2B SaaS environment.
• Familiarity with identity, data collaboration, and privacy-preserving technologies (e.g., clean rooms, identity resolution, authenticated addressability).
• Hands-on exposure to cloud platforms (e.g., AWS, GCP, Azure) or modern data stacks (e.g., Snowflake, Databricks, BigQuery) in a customer-facing or partner-facing context.
• Prior experience at or working closely with adtech/martech platforms such as DSPs, SSPs, DMPs, CDPs, or measurement/attribution providers.
• Comfort navigating legal, compliance, and data governance considerations in support of partner use cases.
• Background working in a highly matrixed, global organization with distributed teams and stakeholders.
• Experience mentoring or coaching other team members, or contributing to operational improvements and playbook development.

Pay

The approximate annual base salary range is $107,500 to $133,500. This position is also eligible for variable incentive compensation targeted at 20% of base salary, subject to the terms of the applicable incentive compensation plan. Accordingly, the on-target earnings (OTE) range for this role is approximately $129,000 to $160,200, assuming achievement of target performance goals. Actual compensation will depend on a number of factors, including the applicant’s experience, knowledge, skills, abilities, geography, performance, and internal equity among our team.

Schedule

This is a hybrid, 2 days a week in-office position in New York City.

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: Host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: Medical, dental, vision, life and disability, an employee assistance program, voluntary benefits, and perks programs for your healthy lifestyle, career growth, and more.
• Savings: 401K matching plan—1:1 match up to 6% of salary.