Sr Customer Success Manager

About Copado Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals. About The Role Copado helps enterprises deliver Salesforce and cloud applications faster and with less risk. As a Sr Customer Success Manager, you own a portfolio of strategic enterprise accounts, drive adoption and measurable business outcomes, and act as a trusted advisor to customer executives and a revenue partner to Sales. What You’ll Do Build and execute Success Plans tied to each customer's business goals, with clear milestones and measurable valueLead onsite and virtual CBRs with C-suite and senior leadership, presenting progress, ROI, and roadmap Monitor adoption and account health, and address risk earlyPartner with Account Executives to identify, qualify, and close upsell and cross-sell opportunities, and contribute to Net Revenue Retention (NRR) across your portfolioStay informed on renewal timelines and risks, and align with Sales so renewals are supported by demonstrated valueKnow when to engage Technical Account Managers and Product, and build a business case (customer impact, revenue at stake, strategic fit) for how to partnerRepresent the customer's voice to the Product team with clear evidence and contextTravel regularly to customer sites for CBRs, executive meetings, and relationship building What We’re Looking For 7+ years in Customer Success, Account Management, or a similar customer-facing role in enterprise SaaSIndustry experience in the Salesforce ecosystem, DevOps, or enterprise software delivery, with the credibility to engage customer technical and business leadersTrack record of driving expansion and retention outcomes alongside SalesStrong business acumen, including the ability to build and present a business caseExcellent communication, stakeholder management, and influencing skills Measures of Success NRR and gross retention across your portfolioExpansion pipeline sourced and closed jointly with SalesActive Success Plans with milestones met and value realized on every strategic accountExecutive sponsors engaged and CBRs delivered on cadence with C-suite and senior leadershipProduct adoption and account health scores improve over timeFaster time to value for new and expanding customersAt-risk accounts identified early, with a clear mitigation plan and fewer surprises at renewalCustomer satisfaction and advocacy (CSAT/NPS, references, case studies) Benefits Copado offers a comprehensive benefits package, which includes: Competitive salary and performance-based bonusesComprehensive health, dental, and vision insurance401(k) PlanPaid Time OffWellness Perks Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.