Sr. Customer Success Executive

About the role

For our client, we are seeking a Sr. Customer Success Executive to join the team of a leader in the Hospitals & Medical Centers space. This role will serve as a trusted partner to healthcare organizations, helping high-value clients realize the full value of the organization's offerings. The position combines relationship management, onboarding, adoption, and account growth in a fast-paced environment where collaboration and customer advocacy are essential. The right candidate will work closely with client stakeholders and internal teams to deliver a seamless experience and measurable outcomes. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Manage and nurture relationships with key stakeholders in healthcare organizations
• Serve as the primary contact for high-value clients and address their needs professionally
• Lead the onboarding process for new customers and ensure seamless implementation
• Drive product adoption and help clients achieve their objectives
• Develop customer success plans aligned with client goals and track KPIs
• Analyze customer data to provide actionable insights and drive outcomes
• Advocate for the customer while staying updated on industry trends

Qualifications

• 5+ years in customer success or account management; SaaS experience preferred
• Strong project management skills and cross-functional collaboration
• Exceptional written and verbal communication abilities
• Proven record of building trust across various stakeholder levels
• Ability to identify and solve customer-related issues quickly
• Tech-savvy with strong analytical capabilities
• Experience in growing annual account spend over time

Benefits

• Competitive health benefits covering 99% of employee and 85% of dependent premiums
• Flexible time off to ensure work-life balance
• Wellness programs available to support employee health
• Access to discounted perks and benefits
• 401(k) plan with company equity options

Pay

$110,000 – $130,000 annually