Sr. Customer Solutions Manager, US Enterprise Travel & Hospitality
About the Role
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud.
AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS' industry-leading solutions.
As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
Responsibilities
- Earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance
- Own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units
- Work backwards from customer objectives, utilize AWS best practices, and design and execute an end-to-end frictionless cloud adoption experience
- Contribute to business and technical discussions and ask relevant questions to uncover dependencies
- Balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution, and incorporate these requirements into recommendations
- Actively participate in customer technical discussions and provide guidance on best practice
- See patterns; make connections to improve program/process efficiency
- Know what solutions exist elsewhere and how they can be connected
Basic Qualifications
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Travel up to 30% of the time
Preferred Qualifications
- 2+ years of professional work experience, or experience with AWS services or other cloud offerings
- Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
- Experience implementing cloud services including migrations and modernization projects or equivalent
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
Skills
- Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.)
- Some experience and/or deeper understanding in at least one technology area
- Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.)
- Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams
- Has an understanding of relevant services and/or products, or similar industry technology
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
- Sign-on payments and restricted stock units (RSUs)
Pay
- USA, NY, New York: 169,000.00 - 228,600.00 USD annually
- USA, VA, Arlington: 153,600.00 - 207,800.00 USD annually
- Final compensation will be determined based on factors including experience, qualifications, and location