Sr. Customer Solutions Manager, Strategic Accounts CSM Team

About the role

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts team. In this highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Responsibilities

• Establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.
• Accelerate AWS Adoption through Delivery and Execution: You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.
• Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, GenAI, data and analytics, digital innovation, high performance computing, product innovation, and business agility.
• Customer Enablement: You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Implement Governance Structures: You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar