Sr Customer Solutions Manager, Strategic Accounts

About the role

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Responsibilities

• Accelerating AWS Adoption through Delivery and Execution
  • Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.
  • Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams.
  • Plan and support major workload migrations and modernizations.
  • Translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones.
  • Manage cadence by leading the reporting and tracking functions along the way.
• Identify & Align on Strategic Opportunities
  • Work with the Account team to work backwards from the customer to identify and pursue strategic cloud opportunities.
  • Strategic cloud opportunities can include but are not limited to large-scale workload migrations & modernizations, GenAI/Agentic, data and analytics, digital innovation, high performance computing, product innovation, and business agility.
• Customer Enablement
  • Serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Implement Governance Structures
  • To effectively govern both our partnership with the customer, and the customer's adoption of AWS.

Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• 10+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy)
• 3+ years of hands-on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization

Preferred Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience advising C-suite or executives on cloud strategy, digital transformation, or Gen AI/Agentic strategy
• Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact
• Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic
• Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship)
• AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth

Pay

$176,600.00 - $239,000.00 USD annually

Schedule

15% - 30% travel across the calendar year to the customer