Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Healthcare & Life Sciences (HCLS) team. In this role you will independently own and drive end‑to‑end customer initiatives, partnering with Global Account Managers and Solutions Architects to deliver outcomes for AWS customers. The team helps industry enterprise customers enable their digital transformation journeys, focusing on business outcomes and industry‑specific use cases. You will work across central IT and Lines of Business on AI‑led transformation, data strategies, and large‑scale migrations, driving adoption and delivering AWS solutions that solve customer challenges.

Responsibilities

• Independent End‑to‑End Initiative Ownership: Own customer initiatives from opportunity identification through delivery and ongoing adoption. Work backwards from business problems, lead scoping and architecture discussions with Solutions Architects, and drive initiatives to successful outcomes.
• Large Customer Program Ownership: Implement governance structures for large initiatives, run cadences, drive cross‑workstream alignment, and ensure stakeholders see progress and value.
• Delivery Accountability: Steward business outcomes on initiatives delivered by Professional Services and/or partners. Set governance, monitor progress, and escalate early when delivery is at risk.
• Strategic Opportunity Identification & Execution: Identify and drive strategic cloud opportunities—GenAI, agentic AI, migrations, data platforms, commercial innovation—by working backwards from business objectives. Partner with Global Account Managers and Solutions Architects to build executive relationships and uncover new opportunities.
• Accelerate Adoption & Customer Enablement: Build customer cloud fluency through enablement, learning events, and hands‑on engagement so customers unlock the full value of AWS and scale independently.
• Builder Mindset (nice to have, growing in importance): Comfort with emerging technologies and a willingness to prototype low‑complexity solutions alongside Solutions Architects to demonstrate value and build technical credibility.

A Day in the Life

HCLS customers are rapidly expanding their relationship with AWS across central IT and Lines of Business. You independently own workstreams and may spend a day shaping an opportunity through scoping and architecture discussions, driving adoption via enablement, escalating a delivery issue before it becomes critical, or presenting initiative status at a customer governance meeting. You partner closely with Global Account Managers and Solutions Architects, operating with entrepreneurial ownership throughout the customer journey.

Basic Qualifications

• 7+ years leading large‑scale technical or engineering programs with proven thought leadership, business case development, and successful program completion.
• 4+ years of customer‑facing experience engaging executives, technologists, or partners to solve business problems with advanced technologies.
• Bachelor’s degree in science, technology, engineering, math, business, or equivalent.
• Experience leading technical and non‑technical transformation project teams across broad functional areas.

Preferred Qualifications

• PMP, SCRUM/Agile, or SAFe certification.
• Experience implementing cloud services, including migrations and modernization projects.
• Experience solving problems with technology in the Healthcare/Life Sciences industry.
• Track record of independently owning and delivering complex, multi‑stakeholder initiatives with ambiguous scope.
• Demonstrated ability to engage senior business leaders and communicate business outcomes.
• AWS certifications (Solutions Architect Associate, AI Practitioner) or equivalent cloud architecture knowledge.
• Experience with GenAI, agentic AI, or data platform initiatives.

Pay

Salary range: $153,600 – $207,800 USD annually (Chicago, IL) or $153,600 – $207,800 USD annually (Virtual, Indiana). Compensation includes sign‑on payments and restricted stock units (RSUs), with final amounts determined by experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program (EAP) and mental health support.
• Medical advice line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.