Sr. Customer Solutions Manager, FSI Capital Markets

About the role

AWS Global Sales drives adoption of the AWS cloud worldwide, empowering customers of all sizes to innovate and expand in the cloud. As a Customer Solutions Manager (CSM), you will help customers realize sustained business value by accelerating their migration to the AWS cloud and building cloud-native, modern solutions. You will utilize AWS best practices to work backwards from customer strategic objectives, design their cloud journey, execute a frictionless migration, and ensure they capture the full potential of AWS.

CSMs are technologists with a strategic business mindset, using technical acumen, program management, organizational change management, and communication skills to influence multidisciplinary teams. You will collaborate with sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. Your role involves earning trust at all levels of the customer organization, identifying strategic opportunities, establishing roadmaps, capturing success criteria, and driving execution excellence across technical, operational, organizational, and educational aspects of customer engagements.

Responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization, including C-Suite.
• Maintain in-depth knowledge of existing and developing cloud computing technologies to unlock opportunities for customers.
• Apply a strong background in change management and incorporate organizational change best practices into project delivery.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS and best practice implementations.
• Develop long-term strategic relationships with key accounts.
• Manage time efficiently, meet personal goals, and collaborate effectively with sales and marketing teams.
• Coordinate between service teams and customers to address unique opportunities.
• Solve complex problems and drive disruptive innovation in technology programs across customer organizations.

Requirements

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, and successful program completion.
• 4+ years of customer-facing experience engaging with executives, technologists, or partners to solve business problems using advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business, or equivalent.
• Willingness to travel up to 30% of the time.

Preferred Qualifications

• Experience implementing cloud services, including migrations and modernization projects, or similar work with AWS services or other cloud offerings.
• 2+ years of professional work experience in cloud technologies.
• Experience driving collaborative projects from conception to delivery and operating efficiently under pressure.
• Direct experience with AWS Services and Solutions.
• Experience at a startup or digital-native company.
• Product lifecycle or product management experience.

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Pay

• USA, CA, San Francisco: $176,600.00 - $239,000.00 USD annually.
• USA, IL, Chicago: $153,600.00 - $207,800.00 USD annually.
• USA, MA, Boston: $153,600.00 - $207,800.00 USD annually.
• USA, NY, New York: $169,000.00 - $228,600.00 USD annually.

About the team

AWS values diverse experiences and encourages candidates from all backgrounds to apply, even if their career paths are non-traditional. Our team fosters inclusion through employee-led affinity groups and company-sponsored events, promoting collaboration and innovation. We prioritize mentorship, career growth, and work-life balance, striving to create an environment where employees can thrive both professionally and personally.