Sr. Customer Solutions Manager, FSI Capital Markets
About the role
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud.
Responsibilities
- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Aid customers in identifying use cases for priority adoption of AWS as well as best practice implementations
- Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team
- A day in the life: Direct experience implementing cloud services, preferably on AWS; Knowledge of AWS Services and Solutions; Experience at a start up or Digital Native companies; Product lifecycle or product management experience; Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
Requirements
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience implementing cloud services including migrations and modernization projects or similar
- 2+ years of professional work experience, or experience with AWS services or other cloud offerings
- Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
- Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Qualifications
- Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Skills
Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.
Benefits
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
Pay
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Learn more about our benefits.
Schedule
Final compensation will be determined based on factors including experience, qualifications, and location.