Sr. Customer Solutions Manager

About the role

The role involves accelerating customers' cloud and AI transformation journeys. It requires working closely with various AWS teams to deliver impactful outcomes for the customer.

Responsibilities

• Ensure all AWS teams collaborate effectively to deliver customer outcomes.
• Design and execute strategic migrations to the AWS cloud, accelerate innovation, and build modern, cloud-native solutions.
• Interface with customer and AWS leadership to drive collaboration and support major customer workload migrations and innovation objectives.
• Manage cadence by leading reporting and tracking functions, including education plans, roadmap to business outcomes, Executive Briefing Sessions, and go-live events and transitions.
• Translate strategic initiatives into executable actions, focusing on customer key milestones.
• Work cross-functionally with AWS service teams to address critical customer requirements.
• Proactively mitigate adoption risks and track realization of customer business cases.
• Share best practices and thought leadership in public forums to advance the cloud ecosystem.

Requirements

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations.
• Experience implementing cloud services including migrations and modernization projects or similar.
• Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Qualifications

• Strong technical background.
• Excellent problem-solving abilities.
• Exemplary communication skills, both at the executive and project team levels.
• Passion for delivering a great customer experience by deploying AWS solutions and driving innovation.
• Potential to invent and take ownership on customer challenges.
• Ability to gain stakeholder buy-in, negotiate, and lead cross-functional teams.
• Enterprise cloud experience and operational excellence influencing team decisions.
• Evangelizing AWS services and influencing customers for adopting them.