Sr. Customer Service Representative
ShipMonk · Fort Worth, TX · 1 wk ago
Customer ServiceFull-time
About The Role
Be a customer hero!
What will you be doing?
- Drive customer success and happiness
- Merchant Advocacy & Proactive Problem-Solving
- Strategic Support & Value Creation
- Team Leadership & Expertise Development
What are we looking for?
- Communication & Relationship Pro
- Problem-Solving Guru
- Organizational Mastermind
- Logistics & E-commerce Savvy
- Initiative & Drive
- Team Collaborator & Mentor
- Tech-Comfortable & Analytical
- Customer Obsessed
Requirements
- 3-5 years of proven experience in a dynamic Customer Service or Account Management role.
- 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.
- Bachelor's Degree or equivalent relevant work experience.
- Stellar verbal communication, active listening, and de-escalation skills.
- Strong written communication skills for crafting professional and effective emails and chat interactions.
- Proficiency in basic computer applications and a willingness to master new software.
- Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.
Benefits
- PTO
- Paid Holidays
- 401k Matching
- Merit Reviews
- Company Events
- Referral Program
- Inclusive Culture
- Health Benefits