Sr. Customer Service Representative
ShipMonk · Las Vegas, NV · 1 mo ago
Customer ServiceFull-time
About The Role
Be a customer hero!
What will you be doing?
- Drive customer success and happiness
- Merchant Advocacy & Proactive Problem-Solving
- Strategic Support & Value Creation
- Team Leadership & Expertise Development
What are we looking for?
- Communication & Relationship Pro
- Problem-Solving Guru
- Organizational Mastermind
- Logistics & E-commerce Savvy
- Initiative & Drive
- Team Collaborator & Mentor
- Tech-Comfortable & Analytical
- Customer Obsessed
Requirements
- 3-5 years of proven experience in a dynamic Customer Service or Account Management role.
- 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.
- Bachelor's Degree or equivalent relevant work experience.
- Stellar verbal communication, active listening, and de-escalation skills.
- Strong written communication skills for crafting professional and effective emails and chat interactions.
- Proficiency in basic computer applications and a willingness to master new software.
- Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.
Benefits
- PTO: Take control of your work-life balance with paid time off.
- Paid Holidays: Enjoy 9 paid holidays throughout the year in the US.
- 401k Matching: We invest in your future with a generous 401k match.
- Merit Reviews: Get rewarded for your hard work and dedication.
- Company Events: Work hard, and play hard with regular team-building events.
- Referral Program: Get rewarded for helping us find amazing talent.
- Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
- Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.