Sr. Customer Service Representative

About the role

As a Senior Customer Service Representative, you'll serve as the primary point of contact for customers throughout the proposal and order execution process. You'll partner closely with Sales, Engineering, Supply Chain, Trade Finance, and other cross-functional teams to ensure customer orders are executed efficiently while delivering an exceptional customer experience.

Responsibilities

• Manage proposals and customer orders from inquiry through completion.
• Serve as the primary point of contact for assigned customer accounts.
• Cook up with Sales, Engineering, Supply Chain, Trade Finance, and other internal stakeholders to ensure customer commitments are met.
• Maintain order progress and proactively communicate updates to customers.
• Resolve customer inquiries, claims, and delivery issues while maintaining a high level of customer satisfaction.
• Ensure purchase orders align with proposals, contracts, and agreed commercial terms.
• Maintain accurate customer information within CRM, ERP, and business systems.
• Support pricing activities, reporting, and sales history requests.
• Follow export control requirements and company policies.
• Partner with Finance on payment follow-up when required.

Requirements

• 5+ years of experience in customer service, order management, inside sales support, proposal preparation, contract administration, or commercial operations within a manufacturing, industrial, or engineering environment.
• Experience working with ERP, CRM, SAP, or similar business systems.
• Strong communication, organization, and problem-solving skills.
• Absolutely customer-focused mindset with excellent attention to detail.
• Proficiency in Microsoft Office.
• Experience with Power BI or Business Intelligence tools is a plus.
• Experience in the cement, heavy industrial, manufacturing, or engineering industries is preferred.
• Bachelor's degree in Business, Engineering, or a related field is preferred.

Qualifications

• Ability to manage multiple priorities in a fast-paced environment.

Skills

• Customer service skills.
• Order management expertise.
• Communication and problem-solving abilities.
• Attention to detail.
• Microsoft Office proficiency.
• ERP, CRM, SAP, or similar business systems experience.
• Power BI or Business Intelligence tool proficiency.
• Experience in the cement, heavy industrial, manufacturing, or engineering industries.
• Business, Engineering, or related field education.

Benefits

• A purpose-driven role with a global sustainability leader.
• An inclusive and collaborative team environment.
• Competitive compensation and benefits.
• Opportunities for professional growth and career development.
• Flexible work arrangements.
• The opportunity to work alongside experienced professionals supporting customers across North and South America.

Pay

Competitive compensation and benefits.

Schedule

Flexible work arrangements.

Fuller Technologies

Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimizing environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together, we collaborate in an inclusive and supportive environment to discover new ways to achieve both economic and environmental success.

For further information on Fuller Technologies' business and services, visit www.fuller-technologies.com.