Sr. Customer Rep., Telesales GHH
About the role
The Pharmacy Vaccine Account Representative (PVAR) is a member of the Vaccine Account Team and plays a critical role in supporting the Company's Vaccines customer engagement model. The PVAR engages with assigned customers, such as pharmacy, medical groups, and physician offices, to support local market focus on population health and improve public health impact.
Responsibilities
- Understand multiple interdependencies within an account and build long-term relationships through collaborative business planning processes and approaches.
- Maintain complete knowledge and understanding of contract terms and conditions and optimize vaccine purchases for customers.
- Manage customer supply, product transition, and back-order challenges and communications.
- Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/solutions with the common goal of improving health outcomes.
- Divide assigned customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively.
- Communicate our Company's Vaccine clinical information and Commercial Offers in a way that is meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs.
Requirements
This position is a hybrid sales position with ~50% of the engagements with HCPs occurring remotely and ~50% requiring travel for the purpose of live customer engagements, exhibits, internal/external company meetings and relevant vaccine business activities. Typical hours of operation are 8AM - 5PM EST, Monday - Friday, adjusting hours aligned to the geographical time zone based on residence.
Qualifications
- Bachelor's degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
- Demonstrated aptitude to excel in current or previous educational or professional roles.
- Strong organizational and time management skills.
- Excellent interpersonal and communication skills.
Skills
- Account Management
- Business Opportunities
- Customer Due Diligence (CDD)
- Customer Engagement
- Customer Management
- Customer Relationship Management (CRM)
- Customer Segmentation
- Health Outcomes
- Interpersonal Communication
- Interpersonal Relationships
- Lead Generation
- Medical Devices
- Meeting Organization
- Order Processing
- Outbound Telemarketing
- Product Knowledge
- Public Health
- Qualifying Leads
- Sales Documentations
- Sales Forecasting
- Sales Presentations
- Sales Process Optimization
- Sales Reporting
- Sales Strategy Development