Sr. Customer Experience Representative

Key Responsibilities

• Drive insights and actions for reseller partners and vendors.
• Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
• Focused on a portfolio of customers or vendors to build a full solution.
• Develop a comprehensive understanding of the products and services across the GTM organization.
• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
• Collaborate with the sales team to identify customer needs and recommend suitable solutions.
• Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
• Proactively engage with customers to understand their challenges, goals, and requirements.
• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
• Leverage vendor partnerships to deliver the best solutions and value to customers.

Requirements

• Typically requires a four-year college degree or equivalent experience and 2 years functional experience.
• The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year.

Knowledge and Skills

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.
• Skilled in: Good communication and presentation skills.
• Self-motivated and proactive with a strong sense of ownership and accountability.
• Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to be a team player and to collaborate with cross-functional teams and vendors.
• Adaptable to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.