Sr. Customer Experience Account Manager
What to Expect
As an innovation leader, we look for ambitious, forward-thinking, open-minded, and well-rounded individuals to join our global team as a Sr. Customer Experience Representative at our Poplar Bluff, MO location. As a Sr. Customer Experience Representative at Gates, you will be responsible for delivering the best service experience possible to our clients in North America. This is an exciting opportunity to expand your skillset and increase knowledge around customer relationships, analyzing data, and our products across hundreds of industries.
Keys Responsibilities (to name a few)
- Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
- Requires breadth and/or depth of skills in a range of processes, procedures, and systems
- Requires in-depth knowledge of department processes and procedures
About You
- 5-7 years of experience preferably with a focus on customer service in a fast-paced, dynamic environment
- Bachelor's Degree, preferred
Pay & Benefits
- Full-Time
- Relocation is not provided
- Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
- Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
- 401(k): 3% company contribution and additional 3% company match
- Tuition Reimbursement
Why Gates?
Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones, we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.
Work Environment
While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.