Sr. Customer

Duties

• Designs, updates designs, and documents articles as required, such as for obsolescence mitigation.
• Affords technical information to customers and access to Otto Instruments technical documents as required.
• Participates in avionics integration bench (Hot Bench) tests, and identifies and manages emerging quality issues.
• Troubleshoots avionic systems to the LRU level and determines if the LRU is functioning per the design specification or if the issue being reported is due to LRU part failure, software bug, flight crew procedures or maintenance staff procedures.
• Collaborates, assists, or provides on-site training for Otto Instruments products and systems to internal and customer personnel.
• Expedites hardware when up against critical time constraints.
• Improves supplier quality performance by working with functions (e.g., MC, Engineering, Regulatory) to identify key process/product drivers, then developing and helping implement sustainable improvement plans.
• Drives effective Root Cause Corrective Actions (RCCA) resolution through immediate containment and sustainable corrective actions that are measurable.
• Drives the development of PFMEAs, and implementation of statistical process controls, for products and processes, as required.
• Led or assists cross functional and cross regional teams in Root Cause Corrective Actions and Preventive and Quality Improvement activities.
• Ensures compliance to standard definitions for key customer data measurements of customer quality.
• Facilitates the flow down of customer, quality, contractual and regulatory requirements internally and in the Otto supply chain.
• Manages supplier disclosures and recalls.
• Supports internal and external customer and regulatory agency audits.
• Supports departmental and Company objectives.
• Researches files/documentation and gathers data and provides reports as required.
• Establishes and maintains engineering files and records.
• Follows instructions of superiors and advises them of difficulties or deficiencies that may prevent the timely completion of duties.

Qualifications

• Under minimal supervision performs assignments of support and service of avionics, avionics systems or computer equipment and systems.