Sr. Customer Account Specialist - Walmart

Company Overview

The Coffee & Beverage Division of Nestlé USA is home to iconic brands such as Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, and Seattle’s Best Coffee. We are committed to delivering growth by enhancing everyday moments for consumers and strengthening our relationships with customers.

Position Overview

The Senior Customer Account Specialist supports customer and category growth across assigned accounts, channels, and product categories. This role collaborates with various teams to execute sales fundamentals, develop category-building plans, analyze performance, and meet annual sales and commercial spend objectives.

Responsibilities

• Drive category growth and achieve annual sales and commercial spend targets.
• Develop category-driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations.
• Support in Business Planning tools through proper distribution tracking, promotion administration, forecasting, and deduction management.
• Identify insights and specific opportunities based on analysis of category reports generated by the Data and Reporting Team and provide recommendations.
• Partner with CMI to transform shopper insights into action.
• Partner with the Data and Reporting team to transform 4Ps analytics and insights into action.
• Effectively manage commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking, and follow-up.
• Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis.
• Responsible for timely and effective communication of customer/category and forecast information.
• Participate in the development of Customer Category Business Plan(s) with customer(s) and work with customer personnel to drive the execution of the customer category plan.
• Improve selling capabilities and add customer value through improved analytics and insights, and continuous improvement.
• Ensure timely and professional participation in career development programs.
• Develop one's own development through the adoption of capability tools.
• Act as Peer Coach and provide training to analysts.
• Actively ensure effective communication with Commercial Development, Retail Marketing, and Supply Chain partners.

Requirements

• University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience preferred.
• At least 1 year of account management, customer-facing, or comparable commercial experience preferred.
• Proficiency in Excel and PowerPoint.
• Strong presentation skills.
• Experience in leading/owning projects on previous teams.
• Successfully delivered on KPI objectives in previous roles.
• Good working knowledge of channel of trade customer base in Grocery, Mass, and New Business.
• Adequate understanding of the sales fundamentals.
• Strong communication skills, both oral and written, strong judgment in decision making, good problem-solving skills, thinks strategically, and a customer service orientation.
• Takes the initiative to execute with minimal supervision.
• Challenges current processes, generating innovative suggestions that improve performance even beyond own role.
• Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact.
• Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity.
• Proactively identifies opportunities beyond what is expected in own role.

Pay Range

The approximate annual pay range for this position is $90,000 to $143,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Benefits

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.

Equal Employment Opportunity

Nestlé is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.