Sr. Customer Account Analyst

Job Responsibilities

• Manage a portfolio of important accounts, maximizing opportunities to make improvements
• Analyze accounts for contract adherence while ensuring services are aligned with the goals of the account
• Partner with customer service teams to resolve account issues
• Work with the finance department to ensure customer’s financial health is in good standing
• Run data quality queries which include billing, shipping, order creation, contract, and pricing, to identify data exceptions to plan and implement strategic plans
• Support sales with custom reporting and data insights
• Create and distribute applicable customer account reporting on a routine basis
• Provide detail level recommendations to help Sales with working on customer strategy
• Identify gaps in processes and recommend opportunities for improvements
• Analyze complex problems, interpret operational needs, and develop integrated creative solutions
• Monitor and evaluate programmatic and operations effectiveness and implement improvements

Job Summary

Reporting to the Manager, Customer Account Management, you will maintain a group of accounts within multiple customer segments, e.g. Retail, Wholesale/Distribution, IDN, and Independent/Corporate owned HealthCare Professionals. You will complete the order to cash management of vaccine orders and develop long-lasting client and sales relationships. You will work directly with our Sales, Demand Planning, Distribution & Logistics, Marketing, Market Access, and Finance teams to prioritize important accounts and guide strategic goals. You will monitor vaccine distribution, financial health, and delivery performance against a contract and manage the customer experience. You will apply independent decision-making to exceed business standards.

Requirements

• Bachelor's Degree or equivalent combination of education and experience
• Minimum 3 years of experience in a regulated industry, experience with vaccines or biologics products is desirable
• Account management skills to support demand planning, data control, and serving as contact for account-related activities
• Experience ensuring agreement between contracts and orders to resolve discrepancies and variances
• Experience working with a variety of teams (Finance, Sales and Distribution, QA, IT, Customer Experience, eCommerce, and Leaders at different levels)
• Proficiency in MS excel (can perform complex functions) and SAP (6.0 later preferred), EDI ordering, reporting, and SAP sale-order management experience is an advantage

Qualifications

• Demonstrate CSL Seqirus Values: Patient Focus, Innovation, Integrity, Collaboration, and Superior Performance
• Unleash outcomes while creating an accountable work environment
• Self-leaders that are flexible, resilient, and able to adapt effectively through change

Pay

The expected base salary range for this position at hiring is $80,000 – $95,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation.