Sr. Credit Representative

About the role

Manage an assigned portfolio of accounts for collection/credit extension
Initiate and respond to internal and external communications to promote collection and order processing
Negotiate, implement and monitor payment plans with customers
Resolve critical/complex customer account issues
Maintain cash collection targets
Document financial arrangements and communicate with stakeholders
Absorb authority to change risk categories and increase credit limits within delegated authorities
Able to issue final demands and seek external collections for non-performing accounts with balances of less than $10,000
Pack accounts for external collection process and confirm all necessary steps have been taken in making a final contact with customers and sales reps
Provide recommendations for final demands and external collections on matters above $5,000
Acknowledge credit limit increases up to $20K or $20% of existing line not to exceed $100K
Perform account reconciliations

Technical competencies (knowledge, skills & abilities)

• Understanding of US and Canadian monetary systems with basic conversion skills
• Establish and maintain relationships with customers and Callaway Golf personnel to advance the business
• Credit activities coordination with Sales goals
• Intermediate knowledge of principles governing credit extension, accounting, cash posting, shipping, claims and other related operations
• Strong ability to analyze and reconcile accounting data and customer account activity
• Basic understanding of financial instruments to secure an account balance or credit line (i.e. UCCs, LOC Promissory Notes, and personal guarantees)
• Proven negotiation and collection skills; ability to lead verbal communication resulting in collections
• Excellent decision making skills
• Strong analytical skills
• Pursues additional knowledge in the Credit field
• Basic proficiency in the use of a Personal Computer-Microsoft Word, Excel, Outlook, SAP, and the internet
• Results oriented – verbal and written communication skills

Education and experience

• Bachelor’s degree preferred or equivalent combination of education and experience required
• Minimum 5 years of credit experience, preferably in banking & customer service or a corporate credit environment with customer service emphasis

Physical requirements

• Work is performed in a designated professional office workstation and environment
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business related machines and software
• Ability to travel preferred

DE&I and EEOC

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.