Jobs · Customer Service · Florida

Sr. Credit Analyst

RYAM · Jacksonville, FL · Yesterday
Customer ServiceFull-time

About RYAM

RYAM is a global leader in high purity cellulose, used in various industries such as filters, food, pharmaceuticals, plastics, and more. With manufacturing in the U.S., Canada, and France, RYAM generated $1.5 billion in 2025. RYAM's expertise spans from cellulose specialties to value-added co-products like biofuels and bioelectricity.

RYAM's history dates back over 100 years, known for its unique properties and consistent quality. The company exports to 79 ports worldwide and serves customers in over 40 countries across five continents. RYAM aims to be the world's leading manufacturer of renewable products, focusing on innovation and sustainability.

Responsibilities

  • Provide and coordinate a credit and collection service while ensuring proper control of the credit function by applying company policy, principles, and guidelines.
  • Investigate, prepare, and recommend credit limits for new customers or existing customers, adhering to company policy.
  • Coordinate credit limits within sites to ensure customer limits are not exceeded.
  • Monitor, review, and update existing credit limits to reflect current market conditions.
  • Maintain and monitor receivables and collect past due accounts.
  • Improve and maintain customer communication to reduce time spent by sales and marketing personnel resolving credit issues.
  • Manage risk using multiple credit agencies.
  • Communicate pertinent information received on customers to the appropriate individuals.
  • Safeguard assets by controlling and collecting receivables.
  • Contract with various collection agencies for outsourced collections.
  • Participate in outside credit forums (e.g., NACM, D&B).
  • Prepare Court Claim documents for bankrupt customers.
  • Monitor and account for D&B report usage.
  • Advise, recommend, and provide pertinent credit information to other groups within the corporation.

Requirements

  • Bachelor's degree in a financial field of study.
  • Three or more years of directly relatable experience.

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