Sr. Coordinator, Servicing Customer Communications

Essential Job Duties and Responsibilities

• Create detailed test plans and perform User Acceptance Testing for all statement and letter changes, as well as monitor enhancements post implementation to ensure successful installation.
• Determine best practices for programming machine derived letters based on various project requests and scenarios.
• Engage with other cross-functional teams and Legal Compliance to define machine derived letter logic, timing, and guidelines for all customer facing communications.
• Work with project and change managers on a variety of projects related to regulatory requirements and business needs.
• Cook with print vendors to deliver requirements and prioritize each programming request based on information from internal business partners, Legal Compliance, and Change Management.
• Manage the print vendor relationship to ensure communications are sent timely and accurately.
• Play a pivotal role in large scale annual projects, i.e. Year End, Annual Privacy Notice distribution, and Code Cross testing.

Qualifications

• Requires logical reasoning and data analyzation capabilities
• Exceptional problem-solving skills with a strong attention to detail
• Able to think critically and challenge assumptions and conclusions
• Able to clearly communicate complex information to non-technical stakeholders
• MS Office, specifically Excel, proficiency at an intermediate level
• Excellent team player and team builder
• Able to manage multiple tasks at once and work under tight deadlines while responding to changing business and technical conditions

Education and/or Experience

• Bachelor's degree (B.A.) from a four-year College or University or equivalent combination of education and experience, preferred
• Four (4) to Six (6) years of related experience within the mortgage servicing industry

Other Job Duties and Responsibilities

• Performs other related duties as assigned.

Supervisory Responsibilities

• This position is an individual contributor.

Pay

N/A

Schedule

N/A

Benefits

N/A

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A

Company

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

EEO

Equal Employment Opportunity

Job Responsibilities

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.