Sr. Conversational AI & Agentic Search Engineer

About the role

As a Senior Lead Conversational AI & Search Engineer, you’ll be the hands-on authority for our enterprise intelligent virtual agents, AI search, and discovery solutions. By simplifying how customers find information and interact with our platforms using cutting-edge Google AI technologies, you’ll play a crucial role in keeping our customers engaged and driving long-term business success. Our customers demand an amazing, effortless experience, and you’ll solve complex conversational and search problems to ensure our customer journey is nothing less than outstanding.

Responsibilities

• Architecting, supporting, and improving the end-to-end Conversational AI (CCAI) and Enterprise Search design and development lifecycle.
• Designing, building, and maintaining sophisticated conversational agents using Google Cloud Contact Center AI (CCAI), Dialogflow (CX/ES), and the Agent Development Kit (ADK).
• Integrating Vertex AI and Google Enterprise Search/Vertex AI Search to build intelligent, context-aware discovery and retrieval-augmented generation (RAG) experiences.
• Solving complex user experience challenges, resolving agent defects, optimizing search relevance, answering technical questions, and conducting rigorous testing and validation.

Requirements

You thrive on creating smart, customer-centric solutions that simplify user interactions and deliver immediate answers. Your expertise allows you to build secure, scalable AI frameworks using established software engineering practices, ensuring smooth integration with downstream enterprise tools. As a trusted engineer, teams rely on you to navigate challenging obstacles in NLP, AI integration, and search relevance. By combining deep technical proficiency in AI with an analytical, collaborative mindset, you will directly enhance our user journey.

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience architecting and building solutions with Google CCAI, Dialogflow (CX or ES), or Vertex AI Search & Conversation.
• Experience in Google Agent Development Kit (ADK) and building conversational workflows, intents, route groups, and generator prompts.

Qualifications

The following qualifications are preferred:

• Bachelor’s Degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related technical field.
• Experience in programming in modern languages (Python, Java, NodeJS) for building custom fulfillment webhooks, microservices, and backend APIs.
• Experience implementing Vertex AI Search / Enterprise Search, grounding models, custom data store connectors, and tuning search relevance and rankings.
• Building Agentic AI using LangGraph or Decagon or Sierra or Google ADK or Google CES.
• Experience integrating Google AI solutions with non-Google enterprise architectures via REST/SOAP APIs, pub/sub messaging, and webhook integrations.
• Familiarity with Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG) architectures, and generative AI guardrails.
• Knowledge of contact center integrations (telephony adapters, CRM platforms like Salesforce/Genesys, and live agent hand-off protocols).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Schedule

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Scheduled weekly hours: 40.

Pay

The annual salary range for this position based on a full-time schedule is $120,500.00 - $231,000.00. This is an incentive-based position with the potential to earn more. The salary will vary depending on your location and confirmed job-related skills and experience.

Benefits

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance, we’ve got you covered. Additional benefits include:

• A matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave, adoption assistance, and tuition assistance.
• Other incentives, such as premium pay (e.g., overtime, shift differential, holiday pay, allowances).
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.

For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.