Sr. Consumer Loan Underwriter

About the role

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027. It has the authority to approve and/or decline consumer loan requests, including Home Equity loan products. The role operates in a call center environment in partnership with our branches, handling consumer loan applications from online sources, Credit Union branches, indirect channels, and direct calls from members and dealerships.

Responsibilities

• Work closely with management to ensure expected service levels to members and internal associates are met.
• Assist in the training of department personnel to ensure service levels, policy, and procedures are understood and implemented.
• Promote partnership and team-building between Consumer Loan Fulfillment, branches, and other business areas; resolve issues and maintain effective communications.
• Request applicant credit reports, background checks, reference checks, and other pertinent information for loan evaluation.
• Analyze applicant financial status, credit, and asset evaluation to determine feasibility of granting a loan or submit applications to management for verification and recommendation.
• Resolve uncertainties relating to member application information through inquiries with applicants or creditors.
• Approve loans within specified limits or refer loans to Consumer Loan Fulfillment management for approval.
• Underwrite consumer direct loans, including vehicle loans, recreational loans, indirect loans, unsecured loans, share secured loans, credit cards, and home equity products.
• Confirm accuracy of income, indebtedness, ratios, loan-to-value, and calculations necessary for final loan decisions.
• Refer loans to management if the loan amount exceeds authorized lending authority.
• Work closely with processing, closing, funding, and quality assurance to ensure members benefit from loan products.
• Compile loan packages and facilitate negotiation of loan structure with applicants, including fees, repayment options, and other credit terms.
• Communicate underwriting decisions in writing to members/branches and follow up on questions regarding decisions.
• Educate branches and/or members on steps to ensure credit quality and future approvals.
• Assist in training new Consumer Loan Fulfillment team associates and branch lending associates as assigned by leadership.
• Ensure loan agreements are complete, accurate, and in compliance with policy.
• Advise loan managers of external factors affecting established lending policies, such as new or revised legislation, and recommend appropriate changes.
• Maintain thorough knowledge of all federal and state regulations governing consumer lending, including real estate lending regulations.
• Maintain knowledge of all Credit Union departments and their interaction with the Retail Lending and Consumer Loan Fulfillment teams.
• Provide loan data to support marketing and sales promotion programs.
• Assume responsibilities across all areas of Consumer Loan Fulfillment as volume dictates, including inbound calls from branches, dealers, and members; follow-ups on loan decisions; setting loan closing appointments; and equity loan processing.

Requirements

• High school diploma or GED required; Associate’s degree in relevant fields preferred.
• 5 to 8 years of similar or related experience, with a minimum of five years in consumer loan underwriting.
• Strong working knowledge of industry-standard loan programs being offered.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time.
• Low-cost Medical, Dental, and Vision plans.
• Paid childcare assistance.
• Award-winning 401K.
• Gym fee reimbursement.
• Tuition reimbursement.
• Student loan repayment.

Pay

Target hiring range: $27.32/hr. - $34.15/hr. (depending on experience and prior to any incentives this position is eligible for).