Sr. Consumer Loan Specialist - Sales Customer Service

Join a growing financial services company that rewards performance and contributes to its community. This role offers a base salary of $36,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.

About the role

As a key team member in the branch, you will ensure a positive customer experience while originating consumer loans, building relationships, and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and serve as a role model for other team members. The ideal candidate has a professional demeanor, outgoing attitude, reliability, and excellent communication skills.

About Republic Finance

For over 70 years, Republic Finance has helped customers meet personal finance goals through consumer loans, flexible lending options, and exceptional service. We serve over 300,000 customers across 250+ communities in the U.S. and continue expanding into new states annually. Our Core Values—focusing on Our Team, Our Customers, and Our Performance—guide everything we do. We are committed to giving back through volunteer efforts, food drives, back-to-school drives, and an annual fundraiser for St. Jude Children’s Research Hospital. Our supportive culture fosters career growth, competitive pay, and performance-based rewards.

Responsibilities

• Originate new loan business with new and existing customers.
• Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers; follow up with pending applicants.
• Explain the loan process, products, and processing to potential borrowers.
• Resolve customer concerns and collaborate with management on strategies for problem loans.
• Close loans, assemble loan folders, and manage file documentation.
• Consistently meet or exceed loan goals.
• Service a growing, complex consumer loan portfolio with analytical problem-solving.
• Build trust with customers and staff by embodying company values, policies, and compliance standards.
• Process insurance claims, follow-ups, and payments daily; maintain an insurance log.
• Provide excellent customer care through daily transactions, inquiries, and issue resolution.
• Adhere to corporate, legal, and regulatory compliance policies.
• Answer incoming calls and check branch voicemail.
• Assist the Branch Manager with operational tasks such as daily initialization, preparing deposits, and importing live checks.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, and strong communication and customer relations skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver’s license, reliable transportation, and auto insurance.
• Willingness to comply with employment credit checks, background checks, and drug screening.
• Eligibility for insurance licensing to sell voluntary insurance products (based on state criminal background checks).

Benefits

• Health, dental, and vision insurance with employer contribution.
• 15 days of Paid Time Off (PTO) to start, plus 1 additional personal day.
• 401(k) plan with company match after one year.
• Company-provided life insurance and long-term disability.
• Employee Assistance Program (confidential mental health support).
• Access to LinkedIn Learning’s library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual St. Jude Children’s Research Hospital fundraiser.
• Friendly team environment in professional offices.
• Monthly incentive bonus pay and internal promotion opportunities.

Pay

$36,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.