Sr. Consumer Loan Specialist - Sales Customer Service

Overview & Responsibilities

As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will posses a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

Responsibilities

• Actively seeks opportunities to originate new loan business with new and existing customers
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
• Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans
• Closes loans, assembles loan folders, and breaks down files
• Consistently meets or exceeds loan goals
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
• Applies analytical skills to quickly and efficiently resolve any customer issues
• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance
• Processes insurance claims, follow-ups and payments daily and maintains insurance log
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution
• Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
• Answers incoming phone calls; checks branch's voicemail
• Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks

Requirements

• High school diploma or equivalent
• Minimum of 2 years of experience in a goal oriented, incentive based sales role
• 1+ years of experience in the consumer finance industry preferred
• Professional demeanor, positive attitude, strong communication and customer relations skills
• Ability to work well independently, as well as a dedicated team member
• Ability to work in a fast-paced environment and successfully navigate priorities
• Proficiency with Windows and Microsoft Office Suite
• Valid driver's license, reliable transportation, and auto insurance
• Willingness to comply with our company policy regarding employment credit check, background checks and drug screening
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance

Benefits

• Health, Dental, & Vision Insurance with employer contribution
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• Paid holidays
• 401k + employer match after one year
• Company provided Life Insurance & Long Term Disability
• Short-term disability
• Regular bonuses
• Uncapped monthly bonus that averages $8,000 annually
• Employee Assistance Program - Confidential mental health support
• Access to LinkedIn Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Professional offices with a friendly team environment
• Internal promotions

Pay

Competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually.

This response is AI-generated, for reference only.