Sr. Consumer Loan Specialist - Sales Customer Service

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? This role offers a competitive base salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus averaging $8,000 annually.

About the role

As a key team member in the branch, you will ensure a positive customer experience while originating consumer loans, completing loan applications, developing customer relationships, and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and serve as a role model for other team members.

Responsibilities

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers; follow up with pending applicants.
• Assist potential borrowers by explaining the loan process and answering questions about loan products.
• Take ownership of customer concerns and work with management to resolve potential problem loans.
• Close loans, assemble loan folders, and manage file breakdowns.
• Consistently meet or exceed loan goals.
• Handle day-to-day servicing of a growing, complex consumer loan portfolio.
• Apply analytical skills to resolve customer issues efficiently.
• Build trust with customers and internal staff by embodying the company’s core values and policies.
• Process insurance claims, follow-ups, and payments daily; maintain an insurance log.
• Provide excellent customer care through daily transactions, inquiries, and problem resolution.
• Adhere to corporate, legal, and regulatory compliance policies and guidelines.
• Answer incoming phone calls and check the branch’s voicemail.
• Assist the Branch Manager with operational tasks such as daily initialization, preparing deposits, and importing live checks.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, and strong communication and customer relations skills.
• Ability to work independently and as part of a dedicated team.
• Ability to thrive in a fast-paced environment and manage priorities effectively.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver’s license, reliable transportation, and auto insurance.
• Willingness to comply with employment credit checks, background checks, and drug screening.
• Eligibility to meet state insurance licensing requirements for selling voluntary insurance products (based on criminal background check).

About Republic Finance

For over 70 years, Republic Finance has helped customers meet their personal finance goals by providing flexible lending options and exceptional customer service. We serve over 300,000 customers across more than 250 communities in the U.S. and continue to expand into new states annually.

Our Core Values—focused on Our Team, Our Customers, and Our Performance—guide everything we do. We are committed to identifying lending solutions tailored to each customer’s unique needs and giving back to our communities through volunteer opportunities, food drives, back-to-school drives, and an annual fundraiser for St. Jude Children’s Research Hospital.

We offer a supportive culture with clear career paths, growth opportunities, and a focus on continuous improvement. Our employees enjoy competitive pay, performance-based rewards, and a collaborative work environment.

Benefits

• Health, dental, and vision insurance with employer contribution.
• 15 days of Paid Time Off (PTO) to start, plus 1 additional personal day.
• 401(k) plan with company match after one year.
• Company-provided life insurance and long-term disability.
• Employee Assistance Program for confidential mental health support.
• Access to LinkedIn Learning’s library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital.
• Professional offices with a friendly team environment.
• Monthly incentive bonus pay.
• Internal promotion opportunities.

Pay

$36,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.