Sr. Consumer Loan Specialist - Sales Customer Service

About the role

This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability.

Responsibilities

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Aids potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve any customer issues.
• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
• Processes insurance claims, follow-ups and payments daily and maintains insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
• Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answers incoming phone calls; checks branch’s voicemail.
• Aids Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal oriented, incentive based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication and customer relations skills.
• Ability to work well independently, as well as a dedicated team member.
• Ability to work in a fast-paced environment and successfully navigate priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with our company policy regarding employment credit check, background checks and drug screening.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products.

Qualifications

Not specified

Skills

• Strong communication and customer relations skills.
• Ability to work in a fast-paced environment.
• Proficiency with Windows and Microsoft Office Suite.
• Ability to meet the eligibility requirements for insurance licensing.

Benefits

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401k + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support
• Access to LinkedIn Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Pay

$36,000 per year (paid hourly)

Schedule

N/A