Sr. Consumer Loan Specialist - Sales Customer Service ($2,500 Sign-on Bonus!)

About the Role

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, this role as a Sr. Consumer Loan Specialist might be the perfect fit for you. This position offers a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus averaging $8,000 annually, and a $2,500 sign-on bonus. You’ll also enjoy benefits like health, dental, and vision insurance, paid time off, holidays, a 401(k) with company match, and more.

Responsibilities

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process and answering questions about loan products and processing.
• Take ownership of customer concerns and work with management to resolve potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Consistently meet or exceed loan goals.
• Manage day-to-day servicing of a complex consumer loan portfolio.
• Resolve customer issues efficiently and build trust with customers and internal staff.
• Process insurance claims, follow-ups, and payments daily; maintain insurance log.
• Provide excellent customer care through transactions, inquiries, and problem resolution.
• Adhere to corporate, legal, and regulatory compliance policies.
• Answer incoming calls, check voicemails, and assist the Branch Manager with operational tasks.

About Republic Finance

For over 70 years, Republic Finance has helped customers meet their personal finance goals by offering a variety of consumer loans, flexible lending options, and exceptional customer service. Serving over 300,000 customers in more than 250 communities across the U.S., we continue to expand annually. Our core values focus on Our Team, Our Customers, and Our Performance. We’re committed to giving back through philanthropic efforts, including annual fundraisers for the Juvenile Diabetes Research Foundation (JDRF) and the American Cancer Society. Our supportive culture fosters growth, rewards performance, and offers competitive pay and benefits.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, and strong communication skills.
• Ability to work independently and as a team member in a fast-paced environment.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver’s license, reliable transportation, and auto insurance.
• Willingness to undergo credit check, background check, and drug screening.
• Eligibility for insurance licensing based on a state-conducted criminal background check.

Benefits

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) + 1 additional personal day
• 401(k) with employer match
• Company-provided Life Insurance & Long-Term Disability
• Employee Assistance Program (mental health support)
• Employee of the Month Program
• Philanthropic support for charities like JDRF and the American Cancer Society
• Professional office environment with a friendly team
• Monthly incentive bonus pay
• Internal promotion opportunities