Sr Commercial Debt Counselor 2444

Essential Duties & Responsibilities

• Provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work.
• Affixes to address business collection/accounts receivable issues and assists with special projects based on departmental goals and objectives.
• Ensures effective decisions are made in the best interest of the client requirements and expectations.
• Demonstrates the right judgment that is within authority and scope of work.
• Reviews Secretary of State, P & Ls and various financial documents to ensure resolution is supportable.
• Displays strong communication skills to work effectively with Business CFO’s, Controllers, Presidents and Finance/Accounting teams.
• Resolves complex issues.
• Demonstrates a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe.
• Skips-Tracking – to assist in locating & contacting consumers and businesses.
• Mets daily, weekly and monthly goals as set by management at ConServe.
• Daily Productivity – Works a specified number of accounts/cases daily and maintains an acceptable level of daily metrics as assigned to the position by Management.
• Achieves a high level of resolution with a compliant and customer centric approach.
• Records Maintenance – Proper management & updating of system to maximize contacts.
• Adheres to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program.

Non-Essential Duties & Responsibilities

• Other duties as assigned.

Education Requirement

High School Diploma or GED. Associates or Bachelor’s Degree preferred.

Skills/Requirements

• One (1) year of ConServe collections experience or five (5) years of relevant/commercial 3rd party debt collection experience.
• Consistent, proven twelve-month performance history. Documented successful debt collection performance records.
• Strong organizational and time management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• The ability to work 8 hour shifts Monday through Friday consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm EST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours).
• Fluent in conversational English and ability to proficiently read and write English. Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution.
• Business to Business asset recovery, sales, marketing or other B2B related skills preferred.
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Ability to work in a positive, collaborative manner with coworkers.
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• The ability to telework.

Physical Demands

• Occasionally lift and/or move up to 25 pounds.
• Sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift).
• Talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift).
• Type on a computer for your entire work shift (8-, 9-, or 10-hour shift).

Mission Statement

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer

Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com . Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace.