Sr. Commercial Counsel

About the role

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Responsibilities

• Handle end-to-end negotiation of Dialpad's most significant and complex commercial agreements, including enterprise SaaS agreements, strategic partnership arrangements, reseller and channel agreements, services agreements, and vendor contracts, with minimal supervision.
• Serve as a key point of contact and legal decision-maker for enterprise and strategic accounts, managing deal escalations with sound, risk-calibrated judgment.
• Draft and redline sophisticated contract language across a wide range of commercial terms, including limitations of liability, indemnification, IP ownership, data processing, SLAs, and audit rights.
• Identify, articulate, and resolve complex legal issues with practical, business-oriented recommendations that balance legal risk against commercial objectives.
• Collaborate with Privacy, Security, and Compliance teams on sophisticated contractual issues, including GDPR, CCPA/CPRA, HIPAA, and sector-specific regulatory requirements.
• Support RFP responses and security questionnaires on complex legal, compliance, and contractual matters requiring senior-level judgment.
• Partner with Customer Success leadership to resolve high-stakes customer escalations and disputes in a constructive, relationship-preserving manner.
• Develop and continuously refine the commercial legal playbook, including pre-approved fallback positions, escalation protocols, and guidance on non-standard terms.
• Undertake the design and implementation of AI-powered contracting workflows - including first-pass contract review, clause extraction, risk scoring, and legal research - and set standards for how AI tools are used responsibly within the commercial legal function.
• Mentor and provide day-to-day guidance to junior commercial counsel and legal operations team members, helping build their commercial judgment and drafting skills.
• Design and deliver continuing legal education and training programs for Sales and other business partners on key commercial legal concepts, playbook positions, and process adherence.
• Drive process improvement initiatives that shorten contract cycle times, reduce friction for business teams, and enable greater self-service on standard transactions.

Requirements

• 8-15 years of experience as a commercial attorney, with substantial in-house experience at a technology or SaaS company; prior law firm experience is a plus.
• Deep substantive expertise in SaaS and technology contract frameworks, including software licensing, professional services, data processing agreements, and cloud/platform agreements.
• Sophisticated understanding of data privacy and security obligations relevant to commercial contracting, including GDPR, CCPA/CPRA, HIPAA, and cross-border data transfer requirements.
• Proven ability to provide clear, confident legal guidance to senior business stakeholders, including C-suite and VP-level executives, and to influence outcomes without over-lawyering.
• Experience building and scaling commercial legal infrastructure, including playbooks, templates, approval workflows, and training programs.
• Hands-on experience with AI-powered legal tools and a genuine interest in driving their adoption- including evaluating tools critically, designing prompts and workflows, and establishing governance standards for AI use in legal work.
• Strong mentorship skills and experience supporting the professional development of junior attorneys or legal operations staff.
• Fully fluent in spoken and written English.

Qualifications

• JD degree from an accredited law school.
• Admitted to practice law in at least one U.S. jurisdiction.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Skills

• Experience with AI-powered legal tools and workflow automation.
• Strong negotiation and deal structuring skills.
• Ability to influence and collaborate with senior business leaders.
• Knowledge of SaaS and technology industry regulations and compliance requirements.
• Experience with contract management and legal research tools.

Benefits

Competitive salary, comprehensive benefits, and real opportunities for growth. We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

Pay

TBD

Schedule

TBD

Company

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Dialpad is an equal-opportunity employer.