Sr. Collections Lead - P2

About the role

The Senior Collections Lead will manage and oversee accounts receivable portfolios for large Health Systems, support an elevated portfolio of accounts and enterprise-level customers, and perform complex, large-scale reconciliations involving high volumes of invoices, payments, adjustments, and credits.

Responsibilities

• Manage and oversee accounts receivable portfolios for large Health System, support an elevated portfolio of accounts & enterprise-level customers
• Serve as the primary point of contact for assigned customers, building strong, professional relationships to support timely resolution of billing and payment issues
• Perform complex, large-scale reconciliations involving high volumes of invoices, payments, adjustments, and credits
• Analyze account discrepancies, identify root causes, and drive resolution through collaboration with customers, sales, billing, and internal finance teams
• Proactively follow up on outstanding balances to minimize aged receivables and improve cash flow
• Prepare and present account status updates, reconciliation summaries, and aging reports to internal leadership and customers as needed
• Identify process improvement opportunities within accounts receivable and reconciliation workflows
• Ensure compliance with company policies, contractual terms, and applicable healthcare billing standards
• Support month-end close activities related to accounts receivable and revenue accuracy

Requirements

• Degree or equivalent and typically requires 2+ years of relevant accounts receivable experience
• 5+ years of progressive accounts receivable experience, preferably supporting large Health Systems or complex enterprise customers
• Strong experience with complex reconciliations and high-dollar account analysis
• Demonstrated ability to build and maintain positive customer relationships
• Excellent verbal and written communication skills, with the ability to discuss financial matters clearly and professionally
• Strong analytical, problem-solving, and organizational skills
• Proficiency in ERP systems and Microsoft Excel (including pivot tables, lookups, and data analysis)

Qualifications

• Strong analytical, communication, and negotiation skills are critical to effectively drive results
• Display empathy and compassion while making decisions that minimize risk

Skills

• Strong analytical, communication, and negotiation skills
• Proficiency in ERP systems and Microsoft Excel (including pivot tables, lookups, and data analysis)

Benefits

We not only care about the wellbeing of our patients, customers and the communities we serve — we care about you. That’s why we provide our employees with a comprehensive support system for all aspects of Your Care: physical, emotional, financial and social.