Sr Cloud Solution Architecture-CTJ-Top Secret/SCI

Security Clearance Requirements: Candidates must have an active U.S. Government Top Secret/SCI Security Clearance and be able to meet Microsoft, customer, and/or government security screening requirements. This includes verification of U.S. citizenship due to legal restrictions. Failure to maintain or obtain the appropriate clearance may result in employment action up to and including termination.

About the role

Proactively act as the voice of the customer/partner and internal communities, leveraging insights from feedback tools and systems. Identify and translate customer/partner problems into industry solutions, driving focus on customer experience through efficient delivery. Deliver solutions aligned with company methodologies and proven practices, while identifying new opportunities for Consumption, Usage, and Unified expansion at scale. Operate according to operational excellence standards and leverage market insights to contribute to Microsoft architectures in the competitive landscape.

Responsibilities

• Business Impact:
  • Operate according to operational excellence and proven practice standards across all sales stages and tools (e.g., pipeline updates, time tracking).
  • Collaborate across Microsoft and customer/partner teams to achieve objectives and increase satisfaction.
  • Proactively manage business and technical risks, applying governance principles to minimize risks.
  • Execute work in compliance with industry and Microsoft guidelines.
  • Prioritize competing demands to align with business priorities and customer impact.
  • Deliver solutions using company methodologies (e.g., value-based deliverables, advice, training, technical validation) to prepare customers for operational readiness.
  • Help customers deploy solutions for long-term adoption to drive satisfaction and consumption/usage.
  • Guide customers toward well-architected, cost- and performance-optimized solutions to increase retention and expansion opportunities.
  • Provide feedback to refine value-based deliverables (VBDs).
  • Identify new opportunities for Consumption, Usage, and Unified expansion at scale based on business value and Microsoft’s value proposition.
  • Advocate for alternative architectures/solutions to shape customer requirements.
  • Identify and evaluate industry trends, mapping solutions to customer business outcomes.
  • Capture opportunities in appropriate systems and collaborate across the organization to execute them.
  • Proactively identify, escalate, and mitigate blockers to accelerate solution deployment and value realization.
  • Apply business, technical, and industry knowledge to architecture or support projects.
• Customer Centricity:
  • Act as the voice of the customer/partner, sharing insights and feedback with Engineering and Product Offerings teams.
  • Identify patterns of feedback to develop strategic and actionable insights.
  • Present business cases to influence product roadmaps and decision-making.
  • Translate customer problems into industry solutions aligned with Microsoft’s product and platform strategy.
  • Help customers adopt Microsoft solutions and build relationships with technical and business decision-makers.
  • Interact with C-level roles (e.g., CIO, CISO) to bridge understanding of security, compliance, and risk requirements.
  • Drive focus on customer experience through efficient delivery and seamless connectivity.
  • Define customer conditions of success and address dissatisfaction or unmet needs.
• Partner Specialization:
  • Identify and prioritize opportunities aligned with revenue goals and orchestrate growth of solution utilization pipeline with partners.
  • Provide technical pre-sales support and clarity on opportunities through proof of concept.
  • Understand market opportunities and collaborate with Global Partner Solutions (GPS) stakeholders to execute initiatives.
  • Guide partners in developing repeatable offerings, practices, and solutions.
• Technical Leadership:
  • Leverage market insights to identify areas for upskilling or accreditations based on demand.
  • Role model technical readiness and mentor colleagues on technical and non-technical concepts.
  • Contribute to virtual teams around technologies and customer challenges, sharing insights across Microsoft.
  • Demonstrate industry knowledge and present at external and internal events (e.g., Tech Connect, Build, Ignite).
  • Contribute to intellectual property (IP) and identify patterns to build scalable models.
  • Participate in external technical and non-technical community events to elevate the Microsoft brand.
  • Proactively identify gaps in delivery and communicate them to drive improvements in products, IP, and processes.
  • Contribute to the development of Microsoft’s structured frameworks and methodologies.
  • Provide thought leadership and innovation to customers, partners, and internal communities.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience.
• 4+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.