Sr Clinical Training & Development Specialist

Job Summary

The Senior Clinical Training & Development Specialist supports the delivery of high-quality clinical and sales training across the organization. Working closely with the Clinical Training & Development Manager and Regional Clinic Managers, this role facilitates structured training programs, delivers in-clinic coaching, and supports the onboarding of new providers.

Job Responsibilities

• Training, Coaching & Development (Virtual and On-Site)

• Facilitate structured training sessions focused on clinical excellence, patient journey management, and sales methodology.
• Deliver in-clinic coaching, shadowing, and observational feedback to providers.
• Identify provider skill gaps and provide targeted developmental support.
• Collaborate with Education and Sales Training teams to ensure alignment with organizational training objectives.

• Onboarding Support

• Support the end-to-end onboarding experience for new providers in partnership with regional leadership.
• Facilitate onboarding milestones, including virtual and in-person check-ins.
• Assist in building role-specific onboarding plans under the direction of the Manager.
• Track and report onboarding progress and performance indicators to the Manager.

• Event Support & Field Engagement

• Coach providers on scripting, objection handling, patient approach, and event-based sales opportunities.
• Assist providers and clinics in executing workshop or open house events.
• Model professional, ethical, and patient-centered communication practices.

• Content & Program Support

• Assist in developing and refining onboarding materials, training guides, and learning resources.
• Provide field insights and feedback to the Manager to inform program improvements.
• Support evaluation of training effectiveness through observation and provider feedback.

Job Requirements

• Education & Credentials

• Bachelor’s degree required.
• Active licensure as a Hearing Instrument Specialist or Audiologist required.

• Experience

• 2–4+ years of clinical experience in hearing care.
• Some experience delivering training, coaching, or mentoring in a clinical or retail setting.
• Demonstrated understanding of retail sales strategies and consultative selling.
• Ability to thrive in a fast-paced, field-based environment.

• Skills & Abilities

• Strong facilitation and presentation skills.
• Ability to coach and provide constructive feedback to peers.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office, CRM systems, and hearing industry software.

WORK CONTEXT

• Working Conditions

• Remote role with nationwide travel up to 75%.
• Work performed in office, clinic, and event environments.
• Occasional evenings and weekends required.

• Equipment Operation

• Standard office equipment.

Salary And Other Compensation

• The target rate for this position is between $75,460 to $98,000/year.

• Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• Benefits:

• Medical, dental and vision insurance.
• 401(k) retirement plan with company match.
• Company-paid life and short-term disability insurance.
• Long-term disability insurance.
• Employee assistance plan.
• Hearing aid benefits.
• Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave.
• Tuition reimbursement.
• This position is eligible for a bonus based upon performance results.
• There is no guarantee of payout.