Sr. Client Service Consultant, PC

About the role

We are looking to add a Sr. Client Service Consultant to join our Property Casualty team in Sioux Falls, SD. Our company culture is forward-thinking, innovative, and vibrant, offering the opportunity to share your unique potential.

Responsibilities

• Take ownership and lead accounts by servicing the largest and most complex accounts, with support from Client Service Specialist and Client Service Consultant based on account size.
• Demonstrate exceptional customer service and operate as an effective partner with clients, including:
  • Market renewal policies and negotiate with insurance company underwriters.
  • Review insurance in place and assess future needs of the client.
  • Evaluate and recommend insurance options for clients.
• Maintain awareness of complex or significant claims situations and assist in claims process management to ensure client claim issues are satisfactorily resolved.
• Investigate or identify appropriate resources to resolve complex insurance issues, ensuring client and sales team satisfaction.
• Maintain visibility with clients, fostering lasting relationships through professional and technical expertise, as well as understanding the client’s business needs.
• Meet with the team for pre-renewal meetings on assigned accounts and development of client opportunities.
• Prepare client renewal reviews and applications, order renewals, and complete required documents.
• Manage various complex insurance plans such as loss-sensitive risk funding plans, and associated loss development and loss forecasting.
• Ensure account accuracy by verifying that online customer information, exposure schedules, policy formats, policy endorsements, premiums, and invoicing are accurate and current.

Requirements

• High school diploma; college degree preferred.
• Minimum 5+ years of customer service, underwriting, or risk management experience in the insurance industry.
• Active state-specific Property Casualty Insurance agent’s license required or the ability to acquire the license within three months of hire.

Skills

• Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs.
• Actively contributes to workflows, processes, and deliverables using agency systems to provide a world-class client experience and ensure compliance.
• Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively.

About Us

We place a high emphasis on building a best-in-class culture through empowering employees to build trust with honest and caring actions, ensuring clear and constructive communication, and establishing meaningful client relationships. We support employees in realizing their unique potential and contribute to the organization's success by effectively influencing and uplifting team members.

Benefits

• Paid Parental Leave and supportive New Parent Benefits.
• Company-paid continuing education and tuition reimbursement.
• 401k Profit Sharing: Annual lump-sum contribution to every full-time employee’s 401k, even if you do not contribute personally.
• Generous paid time off in addition to paid holidays.
• Paid Volunteer time off and employee matching gifts to charities through the Holmes Murphy Foundation.
• Inclusion & Belonging Programs, including a paid Diversity Day time-off option, Uniquely United Committee, Employee Resource Groups, and development programs.
• Annual merit increases and promotion opportunities.
• Discretionary bonus opportunity.

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future.