Sr. Client Advisor | The Mall at Green Hills

Purpose and Objective

AMIRI is looking for charismatic Senior Client Advisors for its upcoming retail location in The Mall at Green Hills. This role is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as understanding luxury boutique operating experiences.

Job Responsibilities and Duties

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Ensure a welcoming client-focused environment which includes offering best in class service, in person, over the phone, and through electronic communication
• Demonstrate exceptional product knowledge, engage clients through the craftsmanship & narratives of products
• Partner with store and corporate management teams to ensure that each client issue is properly resolved to the benefit of the business
• In coordination with management, participate in floor moves, merchandising, visual merchandising, and housekeeping as needed
• Assist in preparing, packing, wrapping merchandise upon request
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures
• Keyholder; opening & closing procedures

Knowledge, Skills, and Ability Requirements

• 2+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills
• Strong drive for business results with a passion for creativity, fashion, and the brand
• Provide outstanding customer service across all mediums (in-person, written, phone, etc)
• Read, count, and write to accurately complete all business and client-related transactions
• Ability to prioritize tasks and manage time in a fast-paced environment
• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled
• Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs
• Willingness to adhere to all company policies, procedures, regulations, and standards

Compensation Package

• Hourly; Commission eligible
• Full package health benefits
• 401(k) + Employer match
• Non-accrued vacation