Sr Claims Specialist - Auto and Liability

Responsibilities

• Promptly investigate all assigned claims for coverage, liability, damages, subrogation and contribution
• Ensures timely disposition of all claims in accordance with regulatory and statutory requirements
• Within granted authority, establish appropriate loss and expense reserves with documented rationale
• Maintain and adjust reserves over the life of the claim to reflect changes in exposure
• Notify appropriate claims management when exposure exceeds authority
• Negotiate claims resolution within granted authority
• Establish and execute appropriate action plans for claim resolution including loss cost management while achieving appropriate balance between allocated expense and loss outcome
• Work collaboratively with internal and external business partners in investigating and reaching appropriate disposition of all claims
• Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome
• Maintain working knowledge of regulatory and jurisdictional requirements for assigned claims territory
• Demonstrate technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines
• Communicate effectively with customers on claims and account issues
• Maintain and manage a diary system and claim pending to efficiently and effectively resolve all claims

Requirements

• Bachelor's degree or four or more years of equivalent work experience in an insurance related industry required
• At least 3 to 5 years of auto or liability claims management experience required; commercial lines experience strongly preferred
• Familiarity with coverage, negligence principles, investigation and negotiation techniques
• Strong organizational skills and detail orientation
• Able to work independently, handle multiple tasks simultaneously and exercise good judgment
• Excellent verbal and written communication skills
• Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint