Sr. Claims Representative (Commercial Trucking/Transportation)
About the role
Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary: Investigate and manage complex commercial trucking and transportation claims from initial loss through resolution.
Responsibilities
- Investigate and manage complex commercial trucking and transportation claims from initial loss through resolution.
- Evaluate liability, damages, coverage, and regulatory compliance issues involving commercial motor vehicles.
- Collaborate with insureds, drivers, attorneys, law enforcement, expert vendors, and repair facilities to determine claim exposure and negotiate settlements.
- Analyze accident reports, electronic logging data, driver records, and other evidence to support claim decisions.
- Handle high-severity and lit