Sr Claims Consultant, Commercial Risk- Middle Market

Primary Responsibilities

• Worker Compensation Claim Management
• Casualty & General Liability Claim Management
• Property Claim Management
• Claims Analysis & Loss Trend Reporting
• Schedules and conducts claim reviews with clients and insurance company partners ensuring proper claims handling, reserve standards and settlement protocols.
• Works with insurance company partners and clients in establishing claims protocols that ensure proper reporting, notification, settlement authorities etc.
• Act as a claims advocate and liaison for clients interested in mitigating claims costs.
• Regularly reviews individual claims within client portfolios and keeps reserves and records up-to-date and according to industry best practices.
• Serves as a mentor to colleagues as requested.
• Develops an understanding of marketing strategies and contributes to business development and renewal opportunities by attending client meetings to explain the firm's approach to claims mitigation and resolution.
• Remains well-informed of industry trends and best practices with regards to claims management, claims/outcomes, legal and regulatory changes, etc.
• Provides summaries of claims reviews, activities, etc. to appropriate Advisors, Director of Risk Mitigation and other colleagues and clients as necessary.

Knowledge, Skills & Abilities

• Analyzing trends, determining courses of action and presenting solutions is an important component of this role.
• Ability to motivate and influence colleagues and clients; the role of teacher, trainer, and mentor cannot be overemphasized.
• Works as part of a team of professionals and builds relationships with other firm business segments.
• Communicates verbally and in writing to all levels of the firm and to a diverse group of clients.
• Presents solutions, value propositions and risk mitigation strategies to colleagues, clients and prospects.
• Utilizes industry best practices to develop claims management strategies and services that serve a broad spectrum of clients within multiple industries.
• Reads and interprets documents such as profit and loss statements, safety rules, operating instructions, and procedure manuals.
• Writes routine reports and correspondence.
• Speaks effectively to groups of customers or colleagues of an organization.

Education & Experience

• AIC/SCLA/CPCU/ARM/LPC certification, professional designations are desired.
• Experience At least 7 years of experience desired within a client/customer facing or support role in the insurance industry is preferred.
• 7+ years' experience in claims.
• Combine years experience Must have Property & Casualty Insurance License or be willing to obtain any state required license within a specified time frame of starting employment with the firm.