Sr. Claims Advocate

Location: Remote

NEXT’s mission is to help entrepreneurs thrive. We’re building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage.

About the role

Every claim tells a story — and you know how to uncover the truth behind it. With sharp investigative skills and clear, compassionate communication, you guide small business owners through moments that matter. If you can connect the dots and connect with people, this role is made for you.

Responsibilities

• Investigate, evaluate, and resolve General Liability Bodily Injury, Property Damage, as well as Professional Liability claims, both with and without attorney involvement.
• Analyze coverage, liability, and damages based on policy terms, claim reports, statutes, and case law to determine appropriate claim handling.
• Communicate effectively with policyholders, claimants, and witnesses to gather information, provide updates, and guide the claims process.
• Identify and refer potentially fraudulent claims to SIU and pursue third-party subrogation opportunities where applicable.
• Ensure compliance with all relevant statutory and regulatory requirements across jurisdictions.
• Demonstrate strong customer service skills with empathy, clear communication, and a focus on resolution.

Requirements

• 4+ years experience handling liability claims involving bodily injury, including coverage analysis, investigation, and compliance-focused claims handling.
• Demonstrated history of thorough Injury Evaluation and Negotiation Skills.
• Strong written and oral communication skills as well as strong interpersonal, analytical, investigative, and negotiation skills.
• Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License.

Skills

• Natural Curiosity Paired with Relentless Follow-Through
• Calm Under Pressure with a Talent for Diffusing Tension

Pay

The range displayed reflects the minimum and maximum target for new hire base salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

US Annual Base Salary Range: $81,000—$110,000 USD

Benefits

• Partially subsidized medical plan
• Fully subsidized vision and dental options
• Life insurance
• Disability insurance
• 401(k)
• Flexible paid time off
• Parental leave
• Annual performance-based incentive program