Sr. Business Systems Analyst - Splunk (Remote)

This role can be performed anywhere in the United States.

About the role

Aligns renewal operations with go-to-market strategy, partnering across sales, finance, and business functions. Acts as the strategic bridge between business stakeholders and technology teams. Designs and improves renewal processes using automation, CRM platforms, and reporting systems. Builds and maintains renewal forecasting models, pipeline visibility tools, risk signals, and performance insights dashboards. Oversees and optimizes tools, systems, and processes to ensure accuracy, scalability, and user adoption. Analyzes sales data to track performance, identify trends, and highlight risks or gaps.

Responsibilities

• Develops a deep understanding of the existing landscape of policies, processes, systems, and data used to support the Global Retention and Renewals Business
• Maintains and continuously improves existing suite of renewals forecasting and performance insights tools
• Gathers requirements for operational enhancements, owns the solution design, and partners with developers to ensure the delivered product meets expectations and timelines
• Guides teams through user acceptance testing of new tools and analytics
• Coordinates operational deliverables across portfolios and ensures alignment with business calendars
• Conducts detailed analysis of sales and renewals trends, retention performance, and risk
• Identifies root causes of performance gaps with data-backed insights
• Builds strong working relationships across sales, finance, operations, and technical teams to support planning and execution
• Accountable for driving consistency, reliability, and building trust in renewals data and tools
• Applies foundational understanding of Cisco’s go-to-market strategy to contribute to team direction

Requirements

• 5 years of related experience, or Masters + 3 years of related experience

Qualifications

• A strong understanding of data lifecycle management, data modelling, master data management and requirements gathering
• Data analysis skills with the capability of identifying data quality issues and correlating those issues with data policies, processes, and systems
• Practical, current, hands-on knowledge of data management and analytics solutions, such as Tableau (or similar), BI tools, scripting, SQL, Snowflake, and Excel
• Familiarity with Enterprise Sales Infrastructure, such as Salesforce CRM
• Solid understanding of SaaS and/or Enterprise Sales business model with understanding of customer lifecycle measures and financials associated with a technology/software-driven business
• Strong leadership, project management and organizational skills
• Relationship-building and the ability to work with a variety of different stakeholders with competing priorities
• Able to self-manage and work independently in a fast-paced environment with dynamic requirements and priorities
• Ability to navigate at all levels in the organization and interact effectively and confidently with audiences of varying skill sets and authority

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Cisco restricted stock units (subject to vesting periods)
• Paid time off:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • Paid year-end holiday shutdown
  • 4 paid days off for personal wellness
  • Non-exempt employees: 16 days of paid vacation time per full calendar year (accrued at 4.92 hours per pay period for full-time employees)
  • Exempt employees: Flexible vacation time off program with no defined limit (subject to business availability and limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward annually
  • Additional paid time away for critical or emergency family issues
  • Optional 10 paid days per full calendar year to volunteer
• Annual bonuses for non-sales roles (subject to Cisco’s policies)
• For sales roles: Performance-based incentive pay on top of base salary, split between quota and non-quota components

Pay

The starting salary range for this position is $130,000.00 to $163,800.00 (U.S. and Canada locations, excluding specific states listed below). Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

• New York City Metro Area: $143,000.00 - $207,200.00
• Non-Metro New York State & Washington State: $135,000.00 - $195,700.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.