Sr Business Systems Analyst

Responsibilities

• Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA’s.
• Work in a team setting with counterparts on solving issues at hand but also able to work solely while providing updates to stakeholders throughout the process.
• Understand how issues impact the business and escalate critical issues when necessary.
• Document and follow standard operating procedures for production troubleshooting and incident management.
• Leverage AI tools to aid in issue resolution and documentation.
• Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues.
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
• Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding.
• Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities.
• Determine alerts, monitors, and logging needed to identify problems before they occur, help troubleshoot, and prevent issues.
• Works occasional evenings during special events.
• Rotating weekend on call shifts for urgent issues and provide backup coverage as needed.

Qualifications

• Minimum 5 years of experience working in an ad sales system.
• Experience troubleshooting software, system integrations, and other technology issues.
• Experience with SQL.
• Experience with customer interactions and maintaining positive relationships.
• Willingness to have a flexible work schedule to meet operational and special event coverage needs.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, IT, IS, or similar technical discipline.
• Self-motivated and accountable, with a high level of commitment to responsibility.
• Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups.
• Experience with providing automated solutions (scripting, testing, RPA, etc.).
• Experience working with modern technology solutions (API’s, data streams, microservices).